KnowMePlanet
Frequently asked questions
Questions, answered
What to know before you book
Is coaching the same as therapy?
No. Coaching is a forward-looking support service. It does not diagnose or treat mental health conditions and is not a substitute for therapy, medical care, or emergency support.
Who provides the coaching service?
Coaching services are provided by independent coaches. Each published service page should identify the provider and describe the service.
How will I pay?
Available payment methods are shown on the secure payment page. Currency and payment availability can vary by market, device, and account.
Where can I read the cancellation terms?
Review the refund and cancellation policy linked on the service page and in the footer before paying.
Which languages and currencies are supported?
The United States uses English and USD, the United Kingdom uses English and GBP, and Taiwan uses Traditional Chinese and TWD.
How can I contact customer support?
Use the published contact page for questions about the platform, payment, cancellation, or service delivery.
How does coach matching work?
Share the support area and working style you are looking for through the matching form. The team can use that information to suggest published coach profiles for you to review; submitting the form does not guarantee a particular coach or response time.
What if a suggested coach does not feel right?
You are not required to book a suggested coach. Review the coach profile, service scope, format, price, and policies first, and contact support if you would like to explore another published option.
How is information from forms and sessions handled?
The platform handles information submitted through its forms according to the published privacy policy. Independent coaches are responsible for explaining how they handle session information; review their service details and ask before booking if anything is unclear.
Where and how do coaching sessions take place?
The format and scheduling method depend on the published service and independent coach. Confirm whether the session uses video, voice, or another stated format, along with the duration and scheduling steps, before paying.
Find a clear next step.
Explore published support services, compare the practical details, and continue only when the option feels right for you.