Terms of service

Last updated: 25 July 2026

1. About these Terms

These Terms of Service (“Terms”) govern your use of the KnowMePlanet website, checkout, booking tools, and related services. KnowMePlanet is operated by VANDERBIS LTD, of Office Van 52a, 5 Brayford Square, London, E1 0SG, United Kingdom.

By placing an order or using the platform, you agree to these Terms and the policies linked at checkout. If you do not agree, do not use the platform.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract. You must provide accurate and current information and use a payment method you are authorised to use.

3. What KnowMePlanet provides

KnowMePlanet is a platform that helps customers discover, select, book, and pay for emotional and life coaching services. Unless a listing expressly states otherwise, the session is delivered by the coach shown in the listing. Coaches generally provide services as independent service providers and are not employees, medical practitioners, psychotherapists, lawyers, or emergency responders by reason of appearing on the platform.

VANDERBIS LTD is responsible for operating the platform and for obligations that applicable law places on us. Nothing in these Terms removes any responsibility or consumer right that cannot lawfully be excluded.

4. Nature and limits of coaching

Coaching is a collaborative, educational, and goal-oriented service. It may support reflection, communication, decision-making, habits, relationships, or personal development. It does not diagnose or treat illness and is not a substitute for:

• medical care or psychiatric care;
• counselling, psychotherapy, or other regulated mental-health treatment;
• legal, financial, or other licensed professional advice; or
• crisis intervention or emergency services.

Do not use KnowMePlanet if you are in immediate danger, at risk of harming yourself or another person, or experiencing a medical or mental-health emergency. Contact local emergency services or an appropriate licensed professional in your location.

No particular relationship, emotional, financial, health, or other outcome is guaranteed. You remain responsible for your decisions and actions.

5. Selecting and working with a coach

You are responsible for reviewing the coach and service description before purchase. Information about a coach is provided to help you choose and does not constitute a guarantee of suitability.

You may request reasonable clarification before booking. If a coach believes that your needs are outside the scope of coaching, the coach or KnowMePlanet may decline, pause, or end the service and, where appropriate, recommend that you seek a qualified professional.

You must communicate respectfully and must not harass, threaten, discriminate against, exploit, or solicit unlawful conduct from a coach, customer, or staff member.

6. Orders, prices, and payment

The price, currency, duration, and included services are displayed at checkout or in the relevant listing. Depending on your market, prices may be displayed in a local currency and converted by Shopify Payments, PayPal, your card issuer, or another provider.

Your order is accepted when we send an order or booking confirmation, subject to successful payment and availability. If a pricing or listing error is obvious, we may cancel the order and issue a full refund.

We do not charge recurring subscription fees unless a recurring plan and its renewal terms are clearly disclosed and accepted at checkout.

7. Scheduling, cancellation, and attendance

Appointments are shown in the time zone stated during booking. You are responsible for checking the date, time, and time zone and for having a working internet connection and compatible device.

Cancellation, rescheduling, late arrival, no-show, and refund rules are set out in our Refund and Cancellation Policy. If there is a conflict, mandatory consumer law prevails.

8. Session communications and recordings

Services may be delivered by video call, voice call, written communication, or another method stated in the listing. Session links and access details are for the booked customer only and must not be shared.

You may not record, publish, stream, transcribe, or use AI tools to process a session unless every participant has given prior express consent. The coach may not record a session without your prior express consent.

9. Privacy and confidentiality

Our handling of personal information is described in our Privacy Policy. Coaching communications should be treated as private, but they do not have medical, psychotherapist-patient, or legal professional privilege.

Confidentiality may be limited where disclosure is required by law, reasonably necessary to address a serious and credible safety concern, or needed to investigate fraud, abuse, or misconduct.

10. Acceptable use

You must not:

• use the platform for unlawful, fraudulent, abusive, or harmful activity;
• impersonate another person or provide false booking or payment information;
• interfere with the website, checkout, security, or another user’s access;
• scrape, copy, reverse engineer, or commercially exploit the platform except as permitted by law;
• upload malware or attempt unauthorised access;
• infringe intellectual property, privacy, confidentiality, or other rights; or
• use a session to obtain emergency, medical, psychological treatment, or legal services that the coach is not authorised to provide.

We may restrict or suspend access where reasonably necessary to protect users, coaches, the platform, or legal compliance. Where practical, we will explain the reason and provide an opportunity to contact us.

11. Intellectual property

The KnowMePlanet name, platform design, text, graphics, logos, and platform materials are owned by or licensed to VANDERBIS LTD and are protected by applicable law. We grant you a limited, personal, non-transferable right to use purchased materials for your own non-commercial purposes.

You retain ownership of content you submit. You grant us a limited licence to host, process, and share that content only as reasonably necessary to operate the service, administer your booking, protect the platform, and comply with law.

12. Third-party services

The platform may use or link to third-party services, including Shopify, payment providers, scheduling systems, and video-conferencing tools. Their own terms and privacy policies may apply. We are not responsible for independent third-party services outside our reasonable control, but this does not affect any responsibility we have under mandatory law.

13. Service changes and availability

We may improve, change, suspend, or discontinue platform features. We will not make a material change to a paid booking without offering a reasonable alternative or refund for the affected service.

Events outside reasonable control may delay a service, including internet outages, illness, severe weather, government action, or platform-wide failures. We will take reasonable steps to minimise disruption and will apply the Refund and Cancellation Policy where a session cannot be delivered.

14. Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of rights that cannot be excluded, or any other liability that law does not permit us to limit.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was made, for losses caused by information you provided incorrectly, or for business losses arising from consumer use of the service. We do not guarantee a particular coaching outcome.

Where law permits a limitation and the service is purchased as a consumer service, our aggregate liability relating to a particular booking will not exceed the amount paid for that booking. This limit does not apply where it would be unfair or unlawful.

15. Complaints

Please email xs@topnewclub.cn with your order number and a clear description of the issue. We will review complaints fairly and may ask the coach for relevant information. We aim to acknowledge a complaint within two business days.

16. Governing law

These Terms are governed by the laws of England and Wales. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your habitual residence, including applicable Taiwan consumer law.

The courts of England and Wales have jurisdiction, but consumers may also bring proceedings in another court where mandatory law permits.

17. Changes to these Terms

We may update these Terms for future use of the platform. The version in effect when you place an order normally applies to that order. We will provide notice of material changes where required.

18. Contact

VANDERBIS LTD
Office Van 52a, 5 Brayford Square
London, E1 0SG
United Kingdom
Email: xs@topnewclub.cn