Contact information

Last updated: 25 July 2026

KnowMePlanet is operated by:

VANDERBIS LTD
Office Van 52a, 5 Brayford Square
London, E1 0SG
United Kingdom

Customer support and general enquiries: xs@topnewclub.cn

Please include your order number and the email address used at checkout when contacting us about a booking, payment, cancellation, or refund. We aim to acknowledge ordinary enquiries within two business days.

KnowMePlanet currently provides support online and does not publish a customer-service telephone number. We will never ask you to send a complete card number, card security code, password, or one-time bank verification code by email.

KnowMePlanet is not an emergency, medical, psychotherapy, mental-health crisis, or legal service. If you or another person is in immediate danger, contact the emergency services or an appropriate licensed professional in your location.

For formal legal notices, you may use the postal address above and send a copy by email to xs@topnewclub.cn.