Shipping policy

Last updated: 25 July 2026

1. No physical shipping

KnowMePlanet sells coaching and related non-physical services. Unless a listing expressly states otherwise, no physical product is supplied, nothing is shipped by post or courier, and no shipping, customs, import duty, tracking number, or delivery address is required.

2. How the service is delivered

After successful payment, we normally send an order confirmation to the email address or mobile number entered at checkout. Booking confirmation, appointment time, time zone, coach details, and session access instructions may be sent in the same message or separately.

Services may be delivered by video call, voice call, written communication, or another remote method stated in the listing. Delivery is completed when the booked session or other described service is made available and supplied.

3. Timing

The appointment date and time shown in the booking confirmation controls. Please check the stated time zone carefully. If no appointment time has yet been agreed, we or the coach will contact you using the details supplied at checkout to arrange one.

If you do not receive a confirmation within a reasonable time, check your spam or junk folder and then email xs@topnewclub.cn with your order number. Incorrect contact information supplied by the customer may delay delivery.

4. Customer technical requirements

You are responsible for having a stable internet connection, compatible device, current browser or app, and a reasonably private environment. Please test your microphone and camera before a video session.

If a service cannot be delivered because of a failure in KnowMePlanet’s or the coach’s systems, we will offer a reasonable reschedule or refund. If the issue is solely with the customer’s equipment or connection, the late-arrival and cancellation provisions may apply, although we will try to find a reasonable solution.

5. Geographic availability

Remote services may be accessed from Taiwan and other supported markets, subject to payment availability, applicable law, coach availability, and any restrictions shown at checkout. The customer is responsible for ensuring that receiving a non-regulated coaching service is lawful in their location.

6. Changes, cancellation, and non-delivery

For rescheduling, cancellation, no-show, coach cancellation, or failure to deliver a service, please refer to our Refund and Cancellation Policy.

7. Contact

Email: xs@topnewclub.cn
VANDERBIS LTD, Office Van 52a, 5 Brayford Square, London, E1 0SG, United Kingdom